Code of Conduct

Members of the National Aging in Place Council® are mindful that their success depends upon honor and integrity. To this end, NAIPC® members are bound by the following Code of Conduct.

  1. Every member is committed to treating all clients, their families, and friends with respect and dignity.
  2. Every member is committed to conducting themselves with the utmost honesty and integrity in his or her community.
  3. Every member will take appropriate measures to maintain competence in their profession.
  4. Every member will protect a client’s privacy and confidentiality.
  5. Every member promises that any product sold will be consistent with the needs of the client.
  6. If alternative options are available, a member will present all available options they offer that fit the needs of the consumer, as articulated by that consumer.
  7. Every member will only suggest a third party company they know and trust.
  8. Every member will take responsibility to report any suspected abuse or violations of the Code of Conduct of NAIPC® members to the National Aging in Place Council.
  9. Every member will make a good-faith effort to resolve concerns received from individuals regarding any service or product.
  10. Every member will encourage clients to talk to family or other trusted advisers before deciding on purchasing a product or service.